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Frequently asked questions

What is the electronic signature?

The electronic signature is a procedure based on computer algorithms that can be used in a legally recognized way to validate electronic documents. It is secure and verifiable, so it can replace handwritten signatures in almost all processes: for example, signing and transmitting contracts, agreements, licenses through electronic channels, during which recipients can verify the authenticity of the document in a standardized way.

Who is the trust service provider of the electronic signature?

The qualified electronic signature that can be purchased in FlintSign is provided by InfoCert S.p.A. as a trust service provider in accordance with the relevant regulations of the European Union.

What is the size of the document to be signed?

The FlintSign Signature Portal allows a maximum of 10 MB sized documents for signature.

What type of document formats can I sign?

It is possible to sign PDF format documents only.

How can I change my password?

After opening the link below, we will send the link to change the password to the specified email address.

What payment methods are available?

The following payment methods are currently available :

Bank card
Bank transfer

When can I do the video identification?

On working days, video identification can be done between 9 AM to 5 PM

Where can I check the status of the ordered licenses, my orders and the associated invoices?

After login, by clicking on your email address in the lower left corner and selecting the My Profile menu item, the status of your previous purchases and your invoices will be displayed.

I paid by bank transfer, when can I get my electronic signature?

The administrative person at Lippert approves the purchase after the amount has been credited to the account. After that, you will receive an email notification with a link to the video identification. Payment can take up to one working day, please be patient.

What should I do if I forgot my username for the InfoCert user account used for the signatures?

Open this website.
Click on the „I forgot my password” main button under the login fields.
Select “I don't remember my User ID” option and click on the “Next” button.
Choose whether you want to receive your username with the help of identification, or whether you want to use the unique owner ID of your certificate.
In case of identification:
- Choose the type of identification document (Personal ID card or Passport).
- Enter the code of the country issuing the ID (HU).
- Enter the ID of the document.
- Select how you would like to receive your username by clicking the "Next" button.
Recovery based on the Certificate's Unique Owner-Identifier (IUT):
- Enter the unique ID of your certificate.
- Select how you would like to receive your username by clicking the "Next" button.

What should I do if I have forgotten my password for the InfoCert user account used for the signatures?

Open this website.
Click on the „I forgot my password” main button under the login fields.
Select “I don't remember my password” option and click on the “Next” button.
Enter your user ID to reset your password.
Choose whether you want to receive the temporary link by email or receive a numerical code by SMS.
In case of email:
- You will receive a link to change your password to your email account. Click on the link.
- Enter your new password on the page that opens.
- You have changed your password by clicking the "save password" button.
In case of SMS message:
- Enter the code received in the SMS.
- Enter your new password.
- You have changed your password by clicking the "save password" button.

What should I do if I want to change my password for the InfoCert user account used for the signatures?

Open this website.
Log in with your InfoCert user account.
Click on the menu item "Manage your invoices" / "My Account", then select the "Change password" option, and finally click on the "Change" button.
Enter your current password, then enter your new password.

What should I do if I want to change my PIN code for the InfoCert user account used for the signatures?

Open this website.
Log in with your InfoCert user account.
Click on the "Signature PIN" menu item, then the "Edit" button.
Enter your current PIN code, then enter your new PIN code and confirm the change by clicking the "Confirm" button.

What should I do if I want to change my mobile phone number used to receive the one-time password for the InfoCert user account used for the signature?

Open this website.
Log in with your InfoCert useraccount.
Click on the "OTP codes" menu item.
Click the "Change number" button next to your current phone number.
Enter your new mobile phonenumber.
Enter the one-time password ("OTP") sent to your mobilephone.

Attention: if you registered the wrong mobile phonenumber, you will need a completely new InfoCert user account! In that case, your electronicsignature will also be lost.

What should I do if I want to suspend my InfoCert electronic signature?

Open this website.
Set the English language (Inglese) menu option using the icon in the upper right corner.
Log in with your InfoCert user account.
Click on the "Suspension and revocation of signature" menu item.
Click on the "Suspend your signature" menu item if you wish to suspend your electronic signature.

How can I share my signed documents?

The "Share" option can be found in the drop-down menu next to the selected document in the Document Library. The page generates a link that you can send even to your partners who are not registered on the Flintsign website. The link can be protected with a password and its availability time can be set to 24-48-72 hours.